Refund policy

90-Day Money-Back Guarantee (First-Time Purchases Only)

At Urovia, your satisfaction is our priority.
That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases.

If you’re not satisfied with your first purchase of any Urovia product, simply contact us at support@urovia.co.uk within 90 days of delivery, and we’ll issue a full refund — no return required in most cases.

Important Notes

  • Applies only to first-time purchases of a specific product

  • Limited to one refund per product type per customer

  • Shipping, handling, and optional shipping protection fees are non-refundable

  • If you choose to exchange your product, the money-back guarantee no longer applies

Refunds for Subscription Orders

Subscription (autoship) orders are not eligible for the 90-day money-back guarantee.

However, refunds may be considered under the following conditions:

  • Items must be unopened

  • Return shipping is the customer’s responsibility

  • Shipping costs are non-refundable

To request a refund, please email support@urovia.co.uk with your order details.
Refunds will be processed once the returned item has been received and inspected.

Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

While we will do our best to stop your order before it is dispatched, we cannot guarantee cancellation once it has been processed.

  • Orders that have already been dispatched cannot be cancelled

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@urovia.co.uk.

You do not need to return the item — we will arrange a replacement at no additional cost.

Exchanges

To exchange an item, please return the original product in accordance with this policy.
Once accepted, you may place a new order for the replacement item.

Shipping Costs

  • Shipping costs are non-refundable

  • For approved returns, return shipping is typically the customer’s responsibility

Return Instructions

To initiate a return:

  1. Email support@urovia.co.uk with your order number and reason for return

  2. We will provide further instructions

  3. Returns must be authorised before sending — unauthorised returns may not be accepted

Policy Updates

Urovia reserves the right to update or amend this policy at any time.
Changes take effect immediately upon publication on our website.

Contact

For any questions, please contact us at:
support@urovia.co.uk