Shipping policy
Processing & Delivery Times
All orders are processed within 1–2 business days.
Once dispatched, delivery typically takes 5–8 business days within the United Kingdom.
Please note that delivery times are estimates and may vary slightly depending on location and demand.
Order Confirmation & Tracking
After placing your order, you will receive a confirmation email.
Once your order has been dispatched, a tracking number will be sent to your email so you can monitor your delivery.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Any optional shipping protection selected at checkout is non-refundable.
Delays
While we aim to deliver within the stated timeframe, occasional delays may occur due to:
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High demand periods
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Courier delays
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Unexpected logistical issues
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping details are correct at checkout.
Uruvia is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us at:
Our team will assist you in resolving the issue as quickly as possible.
Contact
For any shipping-related questions, please contact: